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Terms and Conditions

At our Centre of Physiotherapy, we offer comprehensive physiotherapeutic services tailored to your individual needs.

Terms and Conditions

Fizjo-Med Centre for Physiotherapy and Medicine

§ 1. General Provisions

  1. These Terms and Conditions set forth the rules of operation and the conditions for using the services provided by Fizjo-Med Centre for Physiotherapy and Medicine, hereinafter referred to as the "Facility".
  2. The Facility is an entity providing services in the fields of physiotherapy, rehabilitation, manual therapy, and medicine, performed by individuals possessing the necessary qualifications.
  3. Each person using the services (hereinafter: the "Patient") is required to read these Terms and Conditions prior to starting the therapeutic process.
  4. The start of therapy is equivalent to the acceptance of the provisions of these Terms and Conditions.

§ 2. Registration and Appointment Booking

  1. Appointments can be booked:
    • in person at the Facility's premises,
    • by phone at the number provided under contacts,
    • electronically (if available).
  2. During registration, the Patient is required to provide their first name, last name, PESEL number, and contact telephone number.
  3. The Facility reserves the right to reschedule or cancel an appointment due to unforeseen circumstances (e.g., therapist's illness), of which the Patient will be informed promptly. In such a case, the Facility will propose the nearest available appointment.

§ 3. Cancellation and Rescheduling of Appointments

  1. The Patient has the right to cancel or reschedule an appointment free of charge no later than 24 hours before the scheduled time.
  2. In the event that an appointment is cancelled less than 24 hours before its scheduled start time, or in the case of an unannounced no-show, the Facility reserves the right to:
    • charge a readiness fee of up to 100% of the appointment price upon the next visit,
    • require prepayment when booking subsequent appointments.
  3. A Patient's lateness for an appointment will result in a shortened therapy time, without any reduction in the service price. In the event of a delay exceeding half the appointment duration, the therapist may refuse to conduct the session for professional reasons.

§ 4. Rules of Using Services and Medical Documentation

  1. The Patient is required to provide accurate information regarding their health status, past illnesses, injuries, and medications taken. The Facility shall not be held liable for complications resulting from the withholding of such information.
  2. For their first visit, the Patient is requested to bring any available medical documentation (imaging test results, hospital discharge summaries) relevant to the treatment process.
  3. The Facility maintains medical documentation in accordance with applicable regulations. The Patient has the right to inspect the documentation and obtain a copy. The first copy of the medical documentation is issued free of charge.
  4. The therapist has the right to refuse treatment if medical contraindications exist or if the Patient is under the influence of alcohol or intoxicants.

§ 5. Payments

  1. Services are fee-based in accordance with the price list available at the Facility's reception desk and on its website.
  2. Payment is due after each visit (unless a service package has been purchased) in cash or cashless form.
  3. The Facility issues receipts, and upon the Patient's request, VAT invoices (the request to receive an invoice must be reported before the receipt is issued).

§ 6. Personal Data Protection (GDPR)

  1. The Data Controller is the Facility.
  2. Data is processed solely for the purpose of providing medical services, maintaining documentation, and contacting the Patient regarding appointments.
  3. The Patient has the right of access to their data
  4. Important: The right to erasure of personal data does not apply to data contained in medical records, which the Facility is required to retain for a period of 20 years (in accordance with the Act on Patient Rights).

§ 7. Complaints

  1. The Patient has the right to submit a complaint regarding the quality of the services provided in writing or by email.
  2. The complaint should contain a description of the objections and the expectations
  3. The Facility shall consider the complaint within 14 calendar days. from the date of its

§ 8. Final provisions

  1. The Patient is liable for material damage caused on the premises of the Facility (e.g., damage to equipment).
  2. The Facility accepts no liability for valuable items left unattended by the Patient in the cloakroom or waiting area.
  3. In matters not regulated by these Regulations, the provisions of the Civil Code and the Act on Patient Rights and the Patients' Rights Ombudsman shall apply.
  4. The Regulations shall enter into force on 02.2026.